Returns & Exchanges

At ミツカン365, we take pride in the quality of our food products; however, if you receive a damaged or incorrect item, we offer a hassle-free return or exchange within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Notify our customer service team via the contact form or email within 7 days of receiving your order to initiate the return process.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the damaged or incorrect food items to help us verify your claim.

• 3.
  Secure Packaging

  Once approved, place the items in their original unopened packaging to ensure they are returned safely and meet health safety standards.

• 4.
  Refund Processing

  After we receive and inspect your returned items, we will issue a full refund to your original payment method within 5-7 business days.